Self-Service
Order Status
Enter your order number and the email you used at checkout to see your order's current status.
Items
We accept returns for eligible full-priced items within 14 days of delivery. To be eligible for a return, items must be:
For hygiene reasons, we reserve the right to refuse returns that do not meet these conditions.
The following items are final sale and cannot be returned:
At this time, we offer exchanges for sizing, subject to availability.
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect. Original shipping charges are non-refundable.
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at: hello@ondanycs.com
International duties, taxes, and shipping fees are non-refundable.
Once your return is received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.
| Size | Bust | Waist | Hips |
|---|---|---|---|
| S | 32–33" | 25–26" | 34–35" |
| M | 34–35" | 27–28" | 36–37" |
| L | 36–37" | 30–31" | 38–39" |
| XL | 38–39" | 32–33" | 40–41" |
Sizes are approximate. There may be +/– 1 inch discrepancies.
We're happy to check availability for your country. Message us via Concierge and we'll confirm shipping options for your destination.
International delivery times vary by destination and customs processing. Contact Concierge for an estimated timeframe before you order.
International orders may be subject to customs duties, import taxes, or fees set by your country's customs authority at the time of import. These are separate from your order total. Please check with Concierge if you'd like guidance before ordering.
Once your order ships, you can check its status anytime on our Order Status page.
Enter your order number and the email you used at checkout to see your order's current status.
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